Data Protection
Dipple & Conway respects the personal privacy of all users of the website and seeks to comply with the GDPR Act of 2018.
Dipple & Conway is committed to maintaining the highest standards of personal privacy and will not collect information about you without your consent.
Mailing List
You may be contacted from time to time in relation to the products and services offered by Dipple & Conway.
Unless legally required to do so, Dipple & Conway will not share your personally identifiable information with any third parties who are not mentioned in this clause without your prior consent.
If you wish to remove or have changes made to your personal information, please email info@dippleconway.co.uk
Disclaimer
We take precautions to protect Personal Information collected through Dipple & Conway but in the event that our system is infiltrated by unauthorised third parties, we will not be liable for any resulting misuse of the Personal Information.
Cookies
The Dipple & Conway website (www.dippleandconway.com) places cookies (small data files that collect information about browsing behavior) on your computer or handheld device. This is standard practice for all websites and is essential for helping us to deliver a high quality website and experience for our customers.
By using and browsing the Dipple & Conway website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies by changing your cookie settings.
VAT
The total cost for the provision and dispensing of your spectacles or contact lenses by Dipple & Conway (Norwich) Ltd is a combination of:
– A charge for professional dispensing services being 63% of the total cost of spectacles
– A charge for goods being 37% of the total cost of spectacles
– A charge for professional dispensing services of 42% for the total cost of contact Lenses
– A charge of for goods being 58% of the total cost of contact lenses
VAT at 20% is included in the goods element. The professional dispensing services are exempt from VAT and therefore attract no VAT. The Split of 63% and 67% for spectacles and 42% and 58% for contact lenses does not necessarily reflect the actual breakdown of VATable/exempt fees for an individual pair of spectacles or supply of contact lenses.
Whilst in the interest of transparency we show prices and product costs separately we are primary providers of clinical and professional services and have a duty of care unlike normal retailers. Thus we are unable to supply frames or lenses or contact lenses without the attendant professional charges
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dipple & Conway’s relationship with you in relation to this website. If you do not agree to these terms, you must not use our site.
The term Dipple & Conway or “us” or “we” refers to the owner of the website whose registered office is Dipple & Conway, 17-19 Castle Street Norwich. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
– The content of the pages of this website is for your general information and use only. It is subject to change without notice.
– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
– This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
– All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
– From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
– You may not create a link to this website from another website or document without Dipple & Conway prior written consent.
– Your use of this website and any dispute arising out of such use of the website is subject tothe laws of England and Wales.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Dipple & Conway and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
Through this website you are able to link to other websites which are not under the control of Dipple & Conway. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Dipple & Conway takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
You are responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.